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酒店类劳动外包服务质量怎么样?

类主要包括洗涤机械维保、空调水处理、二次供水箱的清洁、电话交换机维保、前台系统PMS的维保等维护处理方法。
The first category mainly includes maintenance and treatment methods of washing machinery, air conditioning water treatment, cleaning of secondary water supply tank, maintenance of telephone exchange, maintenance of front desk System PMS, etc.
(1)对于洗涤机械与电话交换机的维保质量要求,大致与其它的维保类相同。
(1) The maintenance quality requirements for washing machinery and telephone exchange are roughly the same as those for other maintenance categories.
(2)空调水处理关键是用药的质量、数量以及次数。
(2) The key of air conditioning water treatment is the quality, quantity and times of medication.
(3)供水箱清洁标准须达到要求,政府的卫生部门会进行监管。
(3) The cleaning standard of the water supply tank must meet the requirements, and the health department of the government will supervise it.
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(4)PMS的维保基本在远程完成以及出现某些问题需现场。这里涉及到系统的稳定、数据等。
(4) PMS maintenance is basically completed remotely and some problems need to be solved on site. This involves system stability, data security and so on.
第二类主要包括室外内绿化清洁、公共卫生清洁PA、餐具清洗、生物防控等维护处理方法。
The second category mainly includes outdoor and indoor greening cleaning, public health cleaning, tableware cleaning, biological prevention and control and other maintenance and treatment methods.
前三项基本每天都有外包人员在酒店工作,而这些人员不属酒店员工,在管理上易出现漏洞,在质量上易出现问题。
The first three items basically have outsourced personnel working in the hotel every day, and these personnel are not hotel employees, which are prone to loopholes in management and problems in quality.
主要表现在这些方面:
Mainly in these aspects:
1、在合同签订与执行落实可能存在着脱节。合同的签订通常在酒店高层管理,但合同的执行在具体部门。合同附件如没有列明详细工作要求、要点,包括时间周期、工作地点、任务量,执行起来就会有很大的弹性。
1. There may be a gap between contract signing and implementation. The signing of the contract is usually in the senior management of the hotel, but the execution of the contract is in the specific department. If the contract annex does not list the detailed work requirements and key points, including time cycle, working place and task volume, it will be very flexible to implement.
2、即使有详细的合同附件,但由于任务点多。如PA什么时候进行哪个区域的地面打磨抛光,室内每间房的绿化更换周期等,没有系统的方法难以监管执行。
2. Even if there are detailed contract annexes, there are many tasks. For example, when does PA polish the ground in which area, and the greening replacement cycle of each indoor room, it is difficult to supervise and implement without systematic methods.
3、酒店的具体监管人如果责任心不强,或者与外包公司的关系不适当的“关系密切”,容易造成监管无效。
3. If the specific supervisor of the hotel does not have a strong sense of responsibility or has an inappropriate "close relationship" with the outsourcing company, it is easy to cause ineffective supervision.
4、外包公司的员工培训是否到位亦是问题。
4. Whether the employee training of outsourcing companies is in place is also a problem.
5、只要在有客区域工作,客人会认为所有的工作人员都是酒店员工,外包人员的仪表仪容、礼仪礼貌都会影响到酒店的服务质量。
5. As long as working in the guest area, guests will think that all staff are hotel employees, and the appearance, etiquette and politeness of outsourcing personnel will affect the service quality of the hotel.
6、的外包服务主要体现在两点效果:①;②效率。
6. Professional outsourcing services are mainly reflected in two effects: ① professional; ② Efficiency.
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